Store Policy

Free Shipping for Everyone

You can order your dream ring right now and have it shipped right to your doorstep. We offer free shipping for all our customers, so don't wait! Contact us if there are any questions about the process or overnight delivery options - we're happy to assist you.



First People's Jewelers exist to satisfy our customers. Unless otherwise specified below, your
purchase may be exchanged or refunded within 5 days from the original purchase date by the
original client when accompanied with the sales slip. Store credit is permitted within 30 days of
purchase. The item must be unused and unworn, in original condition, and in the original gift box
with all warranty cards and explanation booklets intact. Sale items, special orders, modified items
(including sizing) and/ or custom pieces are not returnable or exchangeable. Gift recipients will be
issued a merchandise credit only. Gift certificates and gift cards are not redeemable for cash


Credit card sales will be credited only to the original card charged. Cash sales will be paid by
company check, within 5 business days. Check sales will be paid by company check, 14 days from
deposit date.


We regret that special orders are not returnable, and that no refund or exchange can be made.
All special orders require a 25% non-refundable deposit. A special order constitutes any jewelry,
gemstone, watch, or gift item ordered or altered at the client's request.
Additional postage may


Custom designed jewelry involves metals, gems and labor furnished by First People's Jewelers for
a specific client. As such, all custom jewelry is non-refundable, and requires a 25% non-
refundable deposit before the work begins. Every effort will be made by First People's Jewelers
to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of
custom work will denote the client's complete satisfaction. Minor adjustments, such as ring sizing
or texturing, will gladly be made by First People's Jewelers to accommodate the wearer at either
a modest fee or at no charge depending on the work involved.


Most items may be put on layaway for a maximum of 120 days. A minimum deposit of 25% is
required. Layaways are NOT returnable. The deposit is non-refundable. Canceled layaways are
subject to a 25% restocking fee with the remaining balance issued in a store credit.


No returns or exchanges are permitted. I understand the watch is pre-owned and may not have
all the original parts, or paperwork.


Returned checks will be assessed a $35.00 fee.

Can't find the answer you are looking for?

Please give us a brief description of the item you are returning, along with any relevant information regarding your purchase (date of purchase, reason for return, etc). We will get back to you as soon as we are able. Feel free to leave your phone number if you would prefer to communicate over the phone. Thank you choosing First People Jewelers.